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Channel: support.mendeley.com :: General
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highlighted text error

Hi, when the text is highlighted and/or the paragraph is with a comment, in Word 2010 Mendeley quotes seems to not work. We have to remove the comments or the highlighted to see them, as Mendeley...

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Highlighting PDFs in Mendeley App and Library Erase Re-Start

I work as a biomedical freelance consultant, and a year ago decided to go with ReadCube over Mendeley because I found the RC dashboard and making topic specific subfolders much more easy to navigate. I...

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Password exipres frequently?

Hello, every couple of days/weeks I need to change my password and then it stops working again, so I change it over and over again... I guess you don't require me to change my password more often than...

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Add file - save pdf?

Hi When I import at new file to my Mendeley library, I have to save the article as a PDF on my computer to be able to read it. Is there a way to use Mendeley without having to save all PDF-files? Best...

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Error: Unable to open this file

I categorised my articles and saved them to my Mendeley library (also to my laptop). Next time when I open the Mendeley library and click on an article it cannot be found. To be more precise: "Unable...

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Import Citavi RIS file

Hi, I imported a Citavi RIS file into Mendeley, but only the PDF files were imported and not the notes and highlights. Is there such a capability, thanks?

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No Online Journal Option

When editing the details of a paper, under the type drop down list there is no option for 'Online Journal Articles' how do I get this?

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Importing references from Google Scholar

Hi, I've started using Mendeley recently, and largely satisfied. One thing I haven't managed to do is import references directly from Google Scholar to Mendeley. There is a cite option in Scholar, with...

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Web Importer with Microsoft Edge

My Institution just upgraded the Internet Explorer to Windows Edge and Windows 10. How can I add the Web Importer to my Favourites? Dragging it to the Favourites Side Bar does not work and the Appstore...

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How does paper parsing work?

When I drag an existing paper into Mendeley, it parses even volume/pages information that seems not appear in the pdf. However, I recently published a paper in the IEEE ICIP conference. However, when I...

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Severe loss of functionality on "save/export to Mendeley" function -...

I am accessing ScienceDirect with institutional login (Università di Pisa: Other institution / IDEM institutional SSO), so I cannot obviously use SD credentials on Mendeley, but I was taking great...

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#GhostsInMyPaper - or - How to delete reference from word document FOR GOOD?

I have attempted multiple times to delete a citation from a word document. However, at any point that I save the document, the citation reappears. ... and then reappears multiple times, leaving the...

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Can specific articles from Mendely populate into my research papers?

How do I develop a bibliography (APA style) of the specific articles from Mendeley for my research papers?

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No service found for your request

Hi, it seems that 1) me mendeley on web is empty, but there are articles on my deteskop version of mendeley on laptop with Windows 10 2) on laptop with window 7, mendeley crash every time after start....

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Sync & library loading fail

I could not synch my library and the web library files could not be loaded with error message "No services found for your request"

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What´s going on?

intermittent login issues yes, but also the web importer is not working (it just says 'Sorry, we couldn't save this item to your library.') In addition, the No service found for your request is also...

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Citation reference of EU directives

I'm trying to cite EU directives according to Harvard Style and I'm not able to get it right. How can you edit to have a correct citation and reference list?

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Document classification

I'm trying to save a document for a paper work at uni and I'm not sure under what type of document I should classify it in. It's a powerpoint from the WAO (Worlds allergy organization) and the...

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web importer won't work

I've been trying to save references through the web importer from webpages and online pdfs but I get an error message. anyone else with this problem?

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HTTP ERROR 500

What is going on with Mendeley lately. Seriously, is this going to go on? Should I change to another service?......

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