I'm on Windows 10 (1709) , Office 2016 (1712) and started using Mendeley 1.17.12. I stopped using Mendeley and Word for a while, and when I was back to editing some papers on Word 2016, it froze when I tried to open the References tab. I tried opening Mendeley to uninstall and install the plugin, but it wasn't opening. I decided to reinstall both Office 2016 and Mendeley, but when I try to install the MS Word plugin, the software stops responding. I also tried manually installing the plugin, but it makes Word freeze when trying to open the References tab. I tried different Office 2016 builds and older Mendeley versions (1.17.11, 12 and 13), but the problem persists. I already followed a dozen of other troubleshooting tutorials I found with somewhat similar problems, but nothing worked. I'm starting to suspect that maybe something is worng with my computer, maybe some system files got corrupted, I have no idea. Can someone shed a light? I really need to go back to using Mendeley's Word citation plugin.
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