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Web importer constantly asking to log in

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I'm using chrome. I can't get to import links using the web importer because every time I try to import any file the importer ask me to log in, when I intoduce my user and pass it doesn't connect and instead of that it asks me again to log in, and that again and again. I've tried to uninstall and install again the importer but still doesn't work. What should I do to correct it? Thank you very much

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