Dear Mendeley,
already for several weeks I did not obtain any response to my numerous inquiries concerning the inability to connect to my mendeley account which stores major amount of my work in form of organized reference library.
(additionaly I see that there are more people on the mendeley support forum who experience the same problem with loging in to their accounts and, unfortunately, also the lack of appropriate support from Mendeley)
I've communicated with Mendeley support both via e-mail and your support web forum and I provided you with log file but I did not obtain any response from you for a prolonged period of time neither any suggestion or advice concerning this major issue at all.
I consider this a major failure of the Mendeley service.
I hope to obtain zour response soon!
Sincerely,
Ales Bucek
Institute of Organic Chemistry and Biochemistry
Academy of Sciences of Czech Republic, Prague
Flemingovo namesti 2, Praha 6, 166 10
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