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Lastest update is not working

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Hi Please, I would like to let you know that the latest updated version is not working. I have tried to use it in several computers, either windows or mac, but Mendeley chases every time I try to cite in word. I have already install and uninstall mendely several times and same problem, uninstall plug in, re star computer and several other options. Please, could you give us some guidance? Thanks

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