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error when editing citations on word 2016 for mac

Hello, I'm using Mendeley 1.16 for mac on Word 2016 v15.19.1. I'm trying to remove one of the citations (it's the 3rd one in a group of 3 citations: 1-3). I stand on "1-3", click on "insert or edit citation", and delete the 3rd unnecessary citation, but then I get this error message: Problem formatting citation #1 Problem updating citation 1-3 You can fix this citation by removing and re- inserting it. Actually I can't remove and reinsert because if I do insert only the first 2 citations the 3rd one still appears in the bibliography... Any way to fix this? Thanks in advance!

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