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Not able to insert citation

Hello, I keep getting a "word is waiting for you to cite a document" message when I try to insert/merge/edit a citation. The citation manager window is not popping up to insert anything. I have tried...

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Cannot import authors' name

When I use Chrome extension of Mendeley, the Mendeley could not detect any authors' list. Please figure out this bug. Thank you.

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The order of citation by date

I want my in-text citation to appear in the order of oldest to earliest DATE i.e. if I am inserting citation like "Taylor,2001" "Bismu, 2007" "Tukker, 1999" etc I will want the oldest citation which is...

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Change citation into footnotes automatically

Is there still no support on automatically inserting citations in footnotes??

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Mendeley block the Word

Hi, I have a macOS High Sierra and the Mendeley has a conflict with Word. What can i do to resolve this problem? best José

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Computer journal name changes

Good day, I have a few journal articles which are from the IEEE's Computer journal/magazine. An example of one is given here: http://ieeexplore.ieee.org/document/6133253/ However, in Mendeley once...

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Can not insert bibliography

I get the following message in Word when I try to insert a bibliography: Mendeley Word Plugin Problem File not found: System ( 53) in MendeleyPlugin For more help, please visit...

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In-text citations sometimes become 2 pages long showing programming commands...

For example, when 'track changes' is on in word and I click "accept and move to next" the citation nearest to where I was when I clicked it goes absolutely crazy and becomes two to five pages long and...

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How to list references in endnotes rather than footnotes or parenthetical...

Does anyone know which Mendeley citation style(s) to use if I want my references to show up as end-notes rather than as in-text parenthetical references or as footnotes?

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desktop autenthication problem related to sync with Elsevier

Hello. Sync with Elsevier is troubled and desktop will not sync due to authentication problems. user: rui.pereira@mail.com

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Convert Mendeley to Microsoft Word end notes

I have written a book chapter using Mendeley for citations. However, the publisher want the citations in Word end notes. (So not the EndNote program). Would anyone know if there is a trick to do this...

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Word Plug in

Hi! I can´t install the plug in for Word 2013, I install and uninstall many times but it doesn´t work anyway. What I can do?

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Cannot directly export from Scopus to Mendeley

This has been going on for months now. Every time I try to export a citation from Scopus to Mendeley using the direct-to-Mendeley option, I get the error message of: "An error occurred exporting to...

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Underscores and Tilde in bibtex export

As already stated in several questions like: http://support.mendeley.com/customer/portal/questions/333258-invalid-escaping-of-underscore-in-urls...

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Sending document from OfficeLibre to Word, no metadata

Hi, I'm finding that when I send my OfficeLibre document using the "export MS word compatible" button, I then open the document in Word and none of the reference data is embedded in the document. Any...

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network access is disabled mendeley

I keep getting this error when loging on to Mendeley: connection to proxy refuse. when I open connection settings it reads: network access is disabled mendeley. What can I do to solve this connection...

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'ActiveX component can't create object (429) in MendeleyPlugin'

I cannot insert a citation because of this error. How can I solve it please ??

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Word 2016 Plug-in Mac

Hi, I could not find the Mendeley plug-in in the the latest word for the mac version. 2015 Microsoft Word for Mac version 15.3.4 Mendeley desktop version 1.17.12 My Mac version is OS High Sierra...

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Measurement instruments in APA

How do I cite measurement instruments in Mendeley so they are in APA style in the references or make changes to the reference list that stay changes even when the word file is opened again and the...

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add new fields

Hi, all Persian styles in LaTeX uses a field named "authorfa". So this filed is essential for all entry types. Can you add this field to Mendeley? Thanks, Ali.

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synch error

Missing required field: Text. Error ID: 8Qs3UXuUk6I How can I synch it successfuly. Thanks!

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mendeley crashing

dear all, i have tried to insert citation into my word documents but it keeps crashing and even when im trying to search for articles in the app on my mac desktop it crashes. any advice? thanks

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Problem syncing between multiple instances of Mendeley Desktop

Hallo, I have a problem syncing my PDFs between multiple instances of Mendeley Desktop which started around March this year and has since not been resolved. Before I describe my problem, I have to...

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how can i download appendix of this journal"Pricing and sourcing strategies...

how can i download appendix of this journal"Pricing and sourcing strategies for competing retailers

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Incomplete library search results

I have synced my Desktop account to the web (and Android), and the search results are different for some search parameters. For example, the search term "synthetic" shows up correctly on the Desktop,...

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Word Plugin Problem

I am unable to merge references. I receive the following error: "This command is not available. ( 4605) in Microsoft Word. For more help, please visit http://support.mendeley.com" I have the most...

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I need peer reviewer or co-author on my research

Dear colleagues I'm researching the topic of "Financial Behavior" for review in a scientific forum organized by the Embassy of the Republic of Indonesia in the UK. To be able to follow the forum, it is...

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tabs in mendeley android

Is there a way to view multiple pdf in different tabs in mendeley android?

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insufficient citation

Hi, when I'm adding a citation (I use Word), it adds the correct citation, but when I try to add a page, chapter, or paragraph it doesn't show up on my footnotes. It has worked perfectly before, but...

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Updating to 1.17.12

An Update was automatically found. So I click "Install" and then... nothing happens. Is this normal? Since I am now used to be frustrated about almost everything with Mendeley, I just don't know what...

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This file already exists for this document - upload progress: 421923 of...

This file already exists for this document - upload progress: 421923 of 421923. Error ID: 3DO6NPnTm5s How can I solve this problem or locate the problematic file? Thanks.

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add reference to bibliography without mentioning it in the text

Hi, for a paper I need to have a complete reference including all supplementary items in the main manuscript. however the supplementary items are in a different document. Is there a way of adding those...

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Problem with journal abbreviation

Hi. I have problems with the abbreviation of the following journal: "Revista Médica de Chile" The website of the journal indicates that the abbreviation used is...

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Need word count to exclude in-text citations

I use the MS Word plug-in for my citations and need to report the word count excluding the citations. How can I do this? Thanks!

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How delete documents from Mendeley properly

When I delete my documents from Mendeley, it sinchronize again from internet library, or from another computer library? How delete properly, that they don't apear again.

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I want to delete my uploaded deadwood article's pdf. How can I do?

Hello. Now I'm over my account limits. 2.5GB/2B personal web space. So I want to delete my deadwood articles's PDF on the web. And while I was deleting my articles from "All Documents", an error...

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problem with uninstall

I installed mendeley a year ago and I haven't used it -I don´t understand well how it works- so I decided to uninstall it. I erased the app and I gess the extension was erased too, but now when I try...

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References moving down a position

Hi there, I'm having trouble with editing a document, I'm working between two computers and it seems when I do this (using a USB stick) references get shifted down a location, so they're all out of...

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1.17.13 crashes every time

Hi! After opening Mendeley it closes itself every time after a few seconds! Does anyone know how to fix that? I'm desperate!

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Annotate PDF with pen tool

Hello, I'd like to suggest the addition of a pen tool in the PDF annotator for those of us writing on tablets, phones, or digital drawing tablets (like wacom). Sometimes, especially for specific notes...

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Sync function does not work

Hi there, my desktop Mendeley incessantly cracks down when I use the sync function. Following is the problem record generated: Instantiation of [simple type, class...

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How can I change the email associated with my account?

I want to change the login email. I will be deleting the current email and I want to have a valid email to keep working with my current library/account. I tried exporting/importing the library to...

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Not install Mendeley "add-ins" MS Word 2013 plugin

Install ... not install Uninstall again Install the MS Word Plugin, and not appear in Word. Can, someone tel me where the folder that Mendeley out the file? Because if I know that, I can manually add...

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Persistent problem with syncing library

At startup and when trying to sync manually I always receive this message, and the sync process is interrupted: This file already exists for this document - upload progress: 0 of 0. Error ID:...

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Error posting question

I just tried to post a support question, and got an error. For reference, the question was about the Mendeley Desktop error 'Sorry, we had a problem syncing your library: No service found for your...

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Highlighting

There are some documents where highlighting is easy but others only the header of the journal is highlighted, meaning I cannot highlight the actual text. Is there a way to avoid this happening with pdf's?

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consistent import error for articles from the journal of cognitive neuroscience

Hello, I have been using mendeley for several years and notice a consistent problem when importing articles from the journal of cognitive neuroscience (JOCN) which has persisted across multiple...

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Mendeley freezing when installing MS Word Plugin and freezing Word 2016

I'm on Windows 10 (1709) , Office 2016 (1712) and started using Mendeley 1.17.12. I stopped using Mendeley and Word for a while, and when I was back to editing some papers on Word 2016, it froze when I...

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Citations may be unavailable for 30 minutes from 05:15 GMT on 1st February.

I was not able to sync/cite my article since this morning and the notification given as above

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